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Privacy Policy

Effective Date: 25 September 2026

VD Niaga Global Sdn Bhd (“we”, “us”, “our”) operates Kachingly, a hosted application at app.kachingly.my that helps WooCommerce sellers see their daily profit and loss, answer their customers in one inbox, and manage their Meta ads. This policy explains what we receive, what we do with it, where it is kept, and how to have it deleted.

Kachingly serves businesses. Two kinds of people appear in it: the seller, who has an account with us, and the seller’s customers, whose messages and orders reach us because the seller asked us to handle them. For customer data we act on the seller’s instructions.

1. What we receive from your store

When you connect your WooCommerce store, our connector plugin sends us orders, order line items, and products: order number, status, dates, totals, shipping and payment method, quantities, SKUs and product costs. It also sends the marketing tags on an order (utm_campaign, utm_content, utm_term) so a sale can be matched to the ad that produced it.

The connector sends a hashed form of a customer’s contact details, not their name, phone number or address, and no payment details ever reach us.

2. What we receive from Meta

Connecting Meta is optional. Each part is a separate choice you make on screen.

Facebook and Instagram messaging. If you connect a Facebook Page, we receive the messages people send that Page and the linked Instagram account, together with the sender’s Page-scoped or Instagram-scoped ID, their public display name and profile picture, and any images, story replies or shared posts they send. We also receive replies your team sends from Meta Business Suite, so the transcript in Kachingly stays complete. We use this only to show you the conversation, to let our assistant draft and send answers on your behalf, and to create an order when a customer asks to buy.

Meta ads. If you connect an ad account, we receive its name, ID and currency, your campaign, ad set and ad names, their status, budgets and delivery state, and their results for the dates you sync: spend, impressions, clicks, reach, frequency, and purchases Meta attributes to them.

Changes to your ads. If you grant ads management, Kachingly can pause or resume a campaign, ad set or ad, change a daily budget, add tracking tags to an ad, duplicate an ad set, or exclude a placement — only where you have approved that specific change on screen, or switched on an automation rule that names the changes it may make. Every change we make is recorded with who approved it and when, and can be undone from the same screen. We never spend money on your behalf: any campaign Kachingly builds for you is created paused.

We do not read your Facebook profile, your friends, your posts, your followers, or anything else in your Business portfolio. We do not use anything we receive from Meta to build audiences, to advertise to anyone, or for any purpose other than the features you turned on.

3. Messaging rules we follow

We reply only to people who message you first, and only inside the 24-hour window their message opens. Outside it, Kachingly refuses to send and tells you why. We do not send promotional broadcasts and we do not import contact lists.

If a customer unsends a message, we delete its content on our side and mark it as unsent. If you disconnect a Page, we unsubscribe it from our webhook, and any message Meta still delivers for it is discarded without being stored.

4. Artificial intelligence

The assistant that drafts replies, the daily ads brief, and the image descriptions in your media library are produced by AI providers we send the relevant text or image to. Depending on the feature and the key you configure, that provider is OpenAI, Google or Anthropic, all in the United States. What we send is the conversation the reply belongs to, the knowledge you have given the assistant, and your campaign figures — never your Meta access token, your customer’s payment details, or data from another seller’s store.

These providers act as our processors. They do not use your data to train their models.

5. The Kachingly app for iPhone

The iPhone app signs in to your Kachingly account, with your email and password, Google, or Sign in with Apple. It keeps a sign-in token on your iPhone, in the Keychain, and shows data already in your account: your stores, their orders, sales, costs and ad spend, and your customer conversations.

  • Sign in with Apple. Apple tells us an identifier for you and the email you chose to share, which may be a private relay address. We use them only to find or create your account, and emails we send to a relay address reach you through Apple.
  • Notifications. If you allow them, the app sends us your device’s push token so we can deliver the notifications you choose in Settings, such as your daily profit summary and new chat messages. They are delivered through Apple’s push service. Signing out removes the token from your account.
  • Photos. A photo you choose to send in a chat is uploaded to us and delivered to the customer in that conversation. The app reads no other photos.
  • Older plugin stores. A store added with the original plugin’s secret key is read directly from that store, and the key stays in your iPhone’s Keychain.

The app has no advertising, no third-party analytics and no tracking.

6. Where data is kept, and for how long

Kachingly runs on servers rented from Hostinger International Ltd in Kuala Lumpur, Malaysia. Backups are held in the same region.

Access tokens and API keys are encrypted at rest. They are never sent to your browser and never written to our logs.

We keep your store’s data, conversations and ad figures for as long as your account is open, because they are the reports and history the product exists to show you. When you close your account we delete them within 30 days, except records we must keep for tax or accounting law.

Our processors are: Hostinger International Ltd (hosting, Malaysia and Lithuania); OpenAI L.L.C., Google LLC and Anthropic PBC (AI features, United States); Apple Inc. (iPhone notifications and Sign in with Apple, United States); Billplz Sdn Bhd (payments, Malaysia); and Cloudways (hosting for kachingly.my, Singapore).

7. Disconnecting, and deleting your data

  • Your whole account: Profile → Account → Delete account on the web, or Settings → Delete account in the iPhone app. This deletes your stores and their data and signs you out everywhere. We keep the invoices we issued you, as the law requires.
  • A Page or Instagram account: Chat settings → Messenger → Disconnect. We unsubscribe the Page at Meta straight away. Conversations already received stay in your inbox until you delete them or close your account.
  • An ad account or the Meta connection: Ads settings → Connection.
  • At Meta: Settings & Privacy → Settings → Business Integrations → remove “Kachingly”. This revokes everything at once.
  • Your whole account and its data: email support@kachingly.my with the subject “Data Deletion” and the email address you signed up with. We confirm deletion within 30 days.

Data Deletion

To have the data Kachingly holds about you deleted, email support@kachingly.my with the subject “Data Deletion” and the email address of your Kachingly account, or the Facebook Page or ad account you connected. We delete it and confirm within 30 days. Removing the Kachingly app under Business Integrations on Facebook also revokes our access immediately.

If you are a customer of a seller who uses Kachingly and want your conversation deleted, ask that seller: the data is theirs, and they can delete it from their inbox. You may also write to us at the address above and we will pass the request on and act on their instruction.

8. Your rights

You may ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Write to support@kachingly.my. We answer within 30 days.

9. Compliance

We follow the Meta Platform Terms and Developer Policies, and use each permission only for the purpose described in this policy and in our App Review submission. We do not sell or rent your data, and we do not share it except with the processors listed above.

Changes

We may update this policy. Updates are posted at this URL with a new effective date, and we will tell you in the app when a change is material.

Contact

VD Niaga Global Sdn Bhd (1151803-P) · support@kachingly.my · https://kachingly.my

Versi Bahasa Malaysia (ringkas)

Kachingly ialah aplikasi di app.kachingly.my untuk penjual WooCommerce: laporan untung rugi harian, satu inbox untuk Messenger, Instagram dan chat kedai, serta pengurusan iklan Meta.

  • Dari kedai anda: order, item, produk dan kos, serta tag pemasaran pada order. Butiran perhubungan pelanggan dihantar dalam bentuk hash. Butiran pembayaran tidak pernah sampai kepada kami.
  • Dari Meta (pilihan anda): mesej yang pelanggan hantar ke Page dan akaun Instagram anda, nama paparan dan gambar profil mereka; dan angka iklan anda. Jika anda beri kebenaran urus iklan, Kachingly boleh pause, sambung semula atau ubah bajet — hanya untuk perubahan yang anda luluskan di skrin, atau peraturan automatik yang anda hidupkan sendiri. Setiap perubahan direkod dan boleh dibatalkan. Kami tidak pernah membelanjakan wang bagi pihak anda.
  • Peraturan mesej: kami hanya membalas orang yang menghantar mesej dahulu, dalam tetingkap 24 jam. Tiada broadcast promosi, tiada import senarai. Mesej yang di-unsend pelanggan dipadam di pihak kami.
  • AI: balasan bot, brief iklan dan penerangan gambar diproses oleh OpenAI, Google atau Anthropic mengikut tetapan anda. Token Meta anda tidak pernah dihantar kepada mereka.
  • Simpanan: server di Kuala Lumpur (Hostinger). Token dan kunci API disulitkan. Data disimpan selagi akaun terbuka, dan dipadam dalam 30 hari selepas akaun ditutup.
  • Padam data: emel support@kachingly.my dengan subjek “Data Deletion”, atau buang “Kachingly” di Facebook → Business Integrations.
  • App iPhone: log masuk ke akaun Kachingly anda (emel, Google atau Apple). Token push dihantar kepada kami hanya jika anda benarkan notifikasi. Gambar yang anda hantar dalam chat dimuat naik untuk pelanggan itu sahaja. Tiada iklan, analitik pihak ketiga atau penjejakan. Padam akaun: Settings → Delete account.

Hubungi: VD Niaga Global Sdn Bhd (1151803-P) · support@kachingly.my